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Brooklands School

Support for parents

Parentline: for parents and carers of those aged 0-19 TEXT 07507 331456

Parentline offers advice and support on a range of issues such as weaning, sleep and emotional health. You can also find out how to access other local services.

Texts are delivered to a secure website and responded to by our 0 – 19 team. Out of hours, anyone who texts the service receives a bounce back message explaining where to get help if their question is urgent, and when they can expect a response. Texts are usually replied to within one working day.  We provide the service free of charge. Any SMS messages sent whilst using the service may incur the usual network provider charge. 

 We do not usually inform anyone else when you/ your child contacts us. If we are concerned about safety we might escalate our concerns and would attempt to consult with you/them before doing so.

All messages are securely recorded and can be seen by other healthcare staff who follow NHS confidentiality rules.


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